Email us
We use this address for general support, billing, privacy/legal, and provider questions. Please include relevant details (and your account email) so we can help quickly.
General support
Questions about appliances, maintenance schedules, health scores, service requests, or using the app.
Billing questions
Questions about subscriptions, cancellations, or charges. See also our Refund & Cancellation Policy.
Privacy and legal
Privacy requests and legal inquiries. See our Privacy Policy and Terms of Service.
Provider questions
Questions about provider accounts, verification, subscriptions, or the Open Marketplace Pool.
Response times
We aim to respond as promptly as we can, but response times are not guaranteed.
Emergencies
MAi HomeBase is not an emergency service. For emergencies, contact local emergency services or a qualified professional immediately.